Shipping & delivery

Digital artworks

Digital files are delivered to your gallery page within a few hours of order confirmation. We'll send an email when your collection of 10 designs is ready. After you choose your favorite, the high-resolution file appears in the same gallery for download.

Canvas prints

Canvas orders include free worldwide shipping. Production starts once you select your favorite design from the gallery. Typical timeline:

• Design generation: a few hours
• Selection & high-resolution prep: same day after you choose
• Canvas printing & framing: 2-3 business days
• International shipping: 5-10 business days depending on destination

Tracking

When your canvas ships, we send a tracking link by email. You can also check status anytime on the order tracking page.

Customs & duties

For orders outside Türkiye, the recipient is responsible for any applicable customs duties or import taxes. We declare the actual order value on the shipping documents.

Damaged in transit?

It happens, rarely. If your canvas arrives damaged, send a photo to support@sillua.com within 7 days and we'll reproduce and reship at no cost.